The IHG R&B Performance Playbook is a strategic guide for stakeholders focused on driving restaurant and bar performance. This comprehensive guide equips IHG Hotels and Resorts with the tools, insights, and best practices needed to enhance their restaurant and bar operations, empowering team members to build awareness, enhance guest engagement, and maximise revenue potential across outlets. Built around four core pillars — leveraging the hotel brand, knowing the audiences, understanding the competitive landscape, and using the right tools and frameworks — the R&B Performance Playbook offers clear, practical strategies to support commercial outcomes and position your restaurants and bars as key drivers of hotel performance.